Hilfe-Center · Patienten

Creating your account yourself

Signing up on your own — every field, the verification email, and the 24-hour link.

Activating the invitation from your therapist

You got a "Welcome!" email from Move8 — what to click and what to do if the link expired.

Logging in, step by step

Where to log in, what to type, and what every link on the login screen does.

I forgot my password

Reset it in about a minute — every screen and button explained.

Finding your way around the patient portal

What Home, Programs, Library, Messages and Profile each do — a 2-minute tour.

Where is my exercise program?

The Programs tab, the Start Session button, phases — and what if the list is empty.

Messaging your therapist

The Messages tab — what to use it for, and when to contact Move8 support instead.

Sets, reps, phases and sessions — what everything means

A plain-language glossary for everything you see on a program page.

How often should I exercise — and what if I miss a day?

One session per day, missed days, and tricks for building the habit.

It hurts when I exercise — should I continue?

When to stop and who to talk to.

The exercise video won't play

Black screen or endless spinner — eight fixes in order, from most to least likely.

The video plays but has no sound

Muted player, iPhone silent switch, or system volume — check these in order.

Your Profile: name, avatar, language, email and password

A tour of the Profile tab — what you can change yourself and how.

Payments, subscriptions and unlocking protocols

How buying access works, where your invoices are, and how to manage or cancel.

Deleting your account and your data

What deletion covers, what it doesn't, and how to do it.

Login fails — causes in order of likelihood

Wrong address, unverified account, never-set password — and the fix for each.

Using Move8 on your phone

No app to install — navigation, home-screen shortcut and comfort tips.

I'm not receiving emails from Move8

Verification, invitation, reset link or receipts missing — a checklist that finds them.

Who can see my data?

What Move8 stores, who sees it, health-data consent, and your rights.