Messaging your therapist

You can write to your therapist directly in Move8 — no phone calls or email needed.

1. Open the Messages tab. At the top you'll see "Your Therapist" with their name.
2. Type into the box at the bottom ("Type a message…") and press Send.
3. Your therapist sees the message in their own Move8 inbox and replies the same way. You'll see their reply in the thread.

What belongs in Messages

• Questions about your exercises: "Squats hurt in my left knee — should I lower the weight?"
• Progress updates, scheduling questions, anything about your therapy.

Your therapist is a person, not a chatbot — expect a reply when they're next at their desk, not within seconds.

What does NOT belong in Messages

Technical problems with the app itself — videos not playing, login trouble, billing questions. Your therapist can't fix those; Move8 support can. Use the Contact Support button at the bottom of this Help Center instead.

"No therapist assigned"

If Messages says "No therapist assigned", your account isn't linked to a therapist (e.g. you self-registered and work with protocols from the Library). That's fine — the rest of the portal works normally.