Videos are streamed from Vimeo, a video service — when one won't start, work through this list in order. For most people one of the first three fixes it:
- Refresh the page. On a computer press F5 or Ctrl+R / Cmd+R; on a phone pull the page downwards until it reloads.
- Test your internet. Open any other website. If nothing loads, switch between Wi-Fi and mobile data and try again.
- Turn off ad-blockers and "privacy protection". Extensions like uBlock, AdGuard, Ghostery — and the built-in Shields in the Brave browser — regularly block the video player itself. Allow this site, reload, try again.
- Try another browser. If the video works in Chrome but not Safari (or vice versa), a setting or extension in the first browser is the culprit.
- Try another device. Works on your phone but not the computer? The program is fine; the problem is local to that computer.
- On a work or hospital network? Institutional firewalls sometimes block Vimeo entirely. If videos work at home and on mobile data but not there, that network is the cause.
- Restart the browser — fully close it (on a phone, swipe it away from recent apps) and log back in.
- Update your browser. Very old versions can't play modern video.
Still black?
Open a support ticket below and attach a screenshot of the player, plus which device and browser you're on (e.g. "iPhone, Safari"). With a screenshot we can usually diagnose it on the first reply.
