Help Center · Patients with a program link

Opening your exercise program link

Your therapist sent you a private link by email — here's how to open it (and fix a link that 'doesn't work').

I lost the email with my program

How to find it — or get a fresh one.

Do I need to create an account?

No — the link is all you need.

What do sets, reps, rest and load mean?

A plain-language glossary so you know exactly what '3 × 12, 60 s rest' asks of you.

Can I print my program?

Yes — here's how to get a paper copy.

The exercise video won't play

Black screen or endless spinner — try these steps in order.

It hurts when I exercise — should I continue?

When to stop and who to talk to.

Who can see my exercise program?

How private your link is, and what you should(n't) do with it.