Billing, payments and invoices

How payments work

Move8 subscriptions are processed by Stripe, one of the world's largest payment providers. We never see or store your full card number.

Receipts and invoices

After each successful charge, a receipt is emailed to your account's email address. Make sure your company name and VAT ID are filled in under Account so they appear correctly on invoices.

Common situations

• Card declined / payment failed — Stripe automatically retries. Check with your bank that online payments are enabled and the card hasn't expired, or update your card details.
• Changing your plan — see current plans on the Pricing page; open a ticket if you want to switch.
• Updating your card or cancelling — open a support ticket from the button below and we'll sort it out promptly.
• Refunds — contact us via a ticket and include the receipt number.

A charge you don't recognise?

Charges appear on your statement referencing Stripe. If something still looks wrong, contact us immediately with the date and amount — we'll trace it.